20% Off Coupon on Redmine HelpDesk Plugin PRO – Management of Support Tickets inside Issues
Transform Redmine into a full-featured support system. Get Redmine HelpDesk Plugin Pro with 20% Discount Coupon & Save up to 65% on our RedmineUp Bundle now!
Redmine HelpDesk Plugin PRO Review at a Glance
With Redmine HelpDesk Plugin PRO, you can track customer service department performance with SLA metrics: Avg. 1st response time, # of replies to close the ticket & ticket closing time. Let clients rate your agent’s answers by clicking on happy, neutral or sad emoticon added after reply. Then track satisfaction with reports.
You also can allow your users and clients to create issues and send messages from any page. Get contextual insights with auto populate functionality. Adjust all: reply templates, autoresponders, canned replies, message templates, design, or different info visibility for each project.
Features
Key features of Redmine HelpDesk Plugin PRO:
- Customer information
- Full integration with Redmine issues module and with CRM plugin.
- You can see all customer information with tags, contact info, and previous customer tickets.
- All related contacts can be used to add generate carbon copy list and send the message also to them.
- Reply directly from the issue page
- Respond to the ticket right from the Issues view page with one click.
- The reply will use header and footer templates with macros that can include ticket ID or name and surname of the person who answered the message.
- Turn issues into tickets
- Extends the functionality of the Issues List,
- Filters to effortlessly select all customer issues as well as a particular one.
- Add new fields to Issues Table with customer information and last ticket message copy.
- Respond faster with autoresponders
- Create autoresponders for customer’s first message and easily customize it with templates and styles.
- Response header and footer can be modified using customer, ticket or user macros data.
- Helpdesk Widget with API
- Your employees & customers can send inquiries or set tickets from any page inside Redmine or external.
- Customize fields you want to be displayed, as well as pre-populate them with a content. includes the use of
- includes the use of the address of a page, status, product ID and more.
- More Pro features
- POP3/IMAP protocols
- Canned responses
- Productivity metrics
- Custom CSS for email templates
- Embed widget with API
- Reports with productivity metrics
- Black and white list filtering
- Satisfaction Ratings
- Auto reply with customizable templates
- Macros
- Send and receive attachments
- CC/BCC lists
Live Demo
Not sure if Redmine HelpDesk Plugin PRO does what you need? Try it out now. Please feel free to try the live demo by RedmineUp here.
Live PreviewRequirements
- Redmine 3.3 – 2.1
- Ruby 1.8.7, 1.9.3, 2.0, 2.1, 2.2, 2.3
- Database SQLite, MySQL, PostgreSQL, SQL Server
- OS Linux, OS X, Windows
- Browsers Chrome, Safari, Internet Explorer and Firefox
Buy Now
Redmine HelpDesk Plugin PRO is available for $299, but on our software online shop here, you can get Redmine HelpDesk Plugin PRO license now with 20% discount coupon and save on your bundle purchase up to 65% Off.
- Number of Servers: 1
- SLA Metrics & Reports
- Satisfaction ratings
- Customizable Templates
- Widget with REST API
- Number of Servers: UNLIMITED
- SLA Metrics & Reports
- Satisfaction ratings
- Customizable Templates
- Widget with REST API
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$299) - CRM plugin PRO (
$199) - 1 Server
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$699) - CRM plugin PRO (
$499) - Unlimited Servers
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Redmine Invoices Plugin Pro FEATURED
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