Expired

20% Off Coupon on Redmine HelpDesk Plugin PRO – Management of Support Tickets inside Issues

RedmineUp
Deal Score+37
$239.00 $299.00 BUY NOW
Deal Score+37
$239.00 $299.00 BUY NOW

Transform Redmine into a full-featured support system. Get Redmine HelpDesk Plugin Pro with 20% Discount Coupon & Save up to 65% on our RedmineUp Bundle now!

BUY NOW

Redmine HelpDesk Plugin PRO Review at a Glance

With Redmine HelpDesk Plugin PRO, you can track customer service department performance with SLA metrics: Avg. 1st response time, # of replies to close the ticket & ticket closing time. Let clients rate your agent’s answers by clicking on happy, neutral or sad emoticon added after reply. Then track satisfaction with reports.

You also can allow your users and clients to create issues and send messages from any page. Get contextual insights with auto populate functionality. Adjust all: reply templates, autoresponders, canned replies, message templates, design, or different info visibility for each project.

  • Redmine HelpDesk Plugin PRO screenshot response
  • Redmine HelpDesk Plugin PRO screenshot customer
  • Redmine HelpDesk Plugin PRO screenshot tickets
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Features

Key features of Redmine HelpDesk Plugin PRO:

  • Customer information
    • Full integration with Redmine issues module and with CRM plugin.
    • You can see all customer information with tags, contact info, and previous customer tickets.
    • All related contacts can be used to add generate carbon copy list and send the message also to them.
  • Reply directly from the issue page
    • Respond to the ticket right from the Issues view page with one click.
    • The reply will use header and footer templates with macros that can include ticket ID or name and surname of the person who answered the message.
  • Turn issues into tickets
    • Extends the functionality of the Issues List,
    • Filters to effortlessly select all customer issues as well as a particular one.
    • Add new fields to Issues Table with customer information and last ticket message copy.
  • Respond faster with autoresponders
    • Create autoresponders for customer’s first message and easily customize it with templates and styles.
    • Response header and footer can be modified using customer, ticket or user macros data.
  • Helpdesk Widget with API
    • Your employees & customers can send inquiries or set tickets from any page inside Redmine or external.
    • Customize fields you want to be displayed, as well as pre-populate them with a content. includes the use of
    • includes the use of the address of a page, status, product ID and more.
  • More Pro features
    • POP3/IMAP protocols
    • Canned responses
    • Productivity metrics
    • Custom CSS for email templates
    • Embed widget with API
    • Reports with productivity metrics
    • Black and white list filtering
    • Satisfaction Ratings
    • Auto reply with customizable templates
    • Macros
    • Send and receive attachments
    • CC/BCC lists

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Live Demo

Not sure if Redmine HelpDesk Plugin PRO does what you need? Try it out now. Please feel free to try the live demo by RedmineUp here.

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Requirements

  • Redmine 3.3 – 2.1
  • Ruby 1.8.7, 1.9.3, 2.0, 2.1, 2.2, 2.3
  • Database SQLite, MySQL, PostgreSQL, SQL Server
  • OS Linux, OS X, Windows
  • Browsers Chrome, Safari, Internet Explorer and Firefox
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Buy Now

Redmine HelpDesk Plugin PRO is available for $299, but on our software online shop here, you can get Redmine HelpDesk Plugin PRO license now with 20% discount coupon and save on your bundle purchase up to 65% Off.

Redmine HelpDesk Plugin PRO (Single-site)
Redmine HelpDesk Plugin PRO (Single-site)

Email based Hepdesk plugin for redmine

  • Number of Servers: 1
  • SLA Metrics & Reports
  • Satisfaction ratings
  • Customizable Templates
  • Widget with REST API

$239.20 $299.00
Expired
Redmine HelpDesk Plugin PRO (Multi-site)
Redmine HelpDesk Plugin PRO (Multi-site)

Email based Hepdesk plugin for redmine

  • Number of Servers: UNLIMITED
  • SLA Metrics & Reports
  • Satisfaction ratings
  • Customizable Templates
  • Widget with REST API

$559.20 $699.00
Expired

Redmine CRM + Helpdesk plugins bundle (Single-site)
Redmine CRM + Helpdesk plugins bundle (Single-site)

includes:

  • Helpdesk plugin PRO ($299)
  • CRM plugin PRO ($199)
  • 1 Server

$319.20 $399.00 $498.00
Expired
Redmine CRM + Helpdesk plugins bundle (MULTI-SITE)
Redmine CRM + Helpdesk plugins bundle (MULTI-SITE)

includes:

  • Helpdesk plugin PRO ($699)
  • CRM plugin PRO ($499)
  • Unlimited Servers

$799.20 $999.00 $1198.00
Expired
Redmine Full Stack Plugins Bundle (Single-site)
Redmine Full Stack Plugins Bundle (Single-site)

Redmine Full Stack Plugins Bundle For 1 Server includes:

  • Agile plugin PRO ($399)
  • Helpdesk plugin PRO ($299)
  • CRM plugin PRO ($199)
  • Invoices plugin PRO ($199)
  • Finance plugin PRO ($99)
  • Products plugin PRO ($156)
  • People plugin PRO ($99)
  • Checklists plugin PRO ($69)

$799.20 $999.00 $1519.00
Expired
Redmine Full Stack Plugins Bundle (MULTI-site)
Redmine Full Stack Plugins Bundle (MULTI-site)

Redmine Full Stack Plugins Bundle For UNLIMITED Servers includes:

  • Agile plugin PRO ($899)
  • Helpdesk plugin PRO ($699)
  • CRM plugin PRO ($499)
  • Invoices plugin PRO ($499)
  • Finance plugin PRO ($249)
  • Products plugin PRO ($249)
  • People plugin PRO ($249)
  • Checklists plugin PRO ($169)

$1599.20 $1999.00 $3512.00
Expired

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