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UserStak Review at a Glance
Providing top-notch customer support is a critical component of any successful business. However, traditional methods of support like email and phone calls can be slow and inefficient. Live chat has emerged as a popular and effective way to connect with customers in real-time. Behind this reason, meet UserStak.
UserStak is a no-code live chat builder that makes it easy for businesses to create, integrate, and manage live chat on their websites and apps. With this no-code live chat builder, businesses can provide real-time customer support and build lasting relationships with their customers.
Real-Time Customer Chat
One of the primary features of UserStak is real-time customer chat. This feature allows businesses to respond to customer inquiries and concerns in real-time, providing a better customer experience.
The real-time customer chat feature is particularly beneficial for businesses that offer products or services online. When customers visit an e-commerce website, for instance, they may have questions about a product or need help navigating the website. With UserStak’s real-time customer chat, businesses can respond to customer inquiries promptly, address their concerns, and offer assistance in making a purchase. This helps to build trust with customers and enhances their overall experience with the brand.
Moreover, real-time customer chat enables businesses to gather feedback from their customers and address any issues that arise quickly. By responding to customer concerns in real-time, businesses can identify pain points and areas for improvement in their products or services. This not only helps businesses improve their offerings but also shows customers that they are valued and listened to.
Unified AIO Inbox
UserStak’s unified AIO inbox is a powerful tool for businesses that want to manage their customer support communications with ease. With this inbox, businesses can handle all incoming chats from multiple sources under one unified platform. This means that they can set up multiple sources for multiple purposes and handle them all with advanced logic at scale.
The advanced assignment logic and filters make it easy for businesses to ensure that customer inquiries are handled promptly and efficiently. Businesses can assign chats to the appropriate team members based on factors such as skill level, availability, and workload. This helps to ensure that customers receive high-quality support from knowledgeable representatives.
In addition to managing incoming chats, UserStak’s unified AIO inbox also allows businesses to capture leads and follow up with customers effectively. By capturing leads, businesses can identify potential customers and nurture them with targeted marketing campaigns. The ability to follow up with customers also allows businesses to provide excellent service and build lasting relationships with their customers.
Embeddable chat (coming soon)
UserStak is currently working on an embeddable chat feature that will allow you to deploy real-time 1:1 chat with your users. This scalable no-code solution will be built to support all major no-code platforms and will come with pre-built components and web pages to route your users using dynamic URLs without leaving your app.
Powerful Slack integration
If you use Slack for your team’s communication, you’ll be glad to know that UserStak has a powerful Slack integration. With this integration, you can use all of UserStak’s live chat features without accessing the main UserStak dashboard. Every communication starts a new thread, and users can revisit previously closed chats for additional assistance.
Features
Key Features of UserStak
- Real-Time Customer Chat: UserStak’s live chat feature enables businesses to respond to customer inquiries and concerns in real-time, providing a better customer experience.
- Unified AIO Inbox: UserStak’s unified AIO inbox allows businesses to handle conversational queries and more efficiently. The advanced assignment logic and filters help businesses capture leads and follow up with customers.
- Embeddable Chat: UserStak’s embeddable chat feature enables businesses to deploy real-time 1:1 chat with their users in a scalable, no-code solution. The pre-built components and webpages route users using dynamic URLs without leaving the app or website.
- Powerful Slack Integration: UserStak’s Slack integration allows businesses to use all of UserStak’s live chat features without accessing the main UserStak dashboard. Every communication starts a new thread, and users can revisit previously closed chats for additional assistance.
- Customizable Chat Widget: UserStak’s chat widget can be fully customized to match a business’s branding and website design. It can also be customized with different messaging and greetings for different pages on the website.
- In-chat widgets: Enables businesses to include buttons on the chat widget that give customers instant access to self-help resources, such as a knowledge base or YouTube channel. This feature can substantially lower the volume of chat requests by providing customers with swift and effortless access to information, thereby reducing their need to engage in conversations with customer service representatives.
- Behavior: Vustomize the chat widget’s functionality, such as the pre-chat form, offline message, and operating hours, according to your preferences. In addition, you can set up automatic replies for when the chat is offline and configure trigger rules to activate the chat widget.
- Assigning Tickets: Assign a conversation to a specific agent by selecting the conversation and then choosing the appropriate team member from the sidebar. This feature enables the distribution of conversations to the most appropriate team member and aids in workload management for increased efficiency.
- Multi-Source Chat Management: UserStak enables businesses to manage all incoming chats from multiple sources, including website, mobile app, and social media, under one unified platform.
- Canned responses: Create pre-written message templates that chat agents can quickly and efficiently use to respond to frequently asked questions. This feature helps improve the speed and quality of customer service by reducing the time it takes for chat agents to reply to customer inquiries.
- Multiple User Roles and Permissions: UserStak’s platform allows businesses to assign different user roles and permissions to team members, ensuring proper access and control over the chat feature.
- Reporting and Analytics: UserStak’s reporting and analytics provide businesses with insights into chat volume, response time, and other important metrics, enabling them to improve their customer support and make data-driven decisions.
Requirements
To use UserStak, you need to have an active internet connection and a device that supports a modern web browser. The app is designed to work on all major web browsers, including Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge.
Additionally, you need to have a UserStak account, which can be created by signing up on the UserStak website. Once you have an account, you can log in to the UserStak dashboard and start using the app.
It’s also recommended that you have a basic understanding of customer support best practices and familiarity with chat etiquette to provide excellent customer service using the app.
Buy Now
UserStak can be subscribed to starting from $39 per month, however, for a limited time, there is an opportunity to obtain the UserStak Lifetime Deal, which provides unlimited conversations for a lifetime, and saves up to 95%.
Software Giveaway: You can also get UserStak Lifetime Freebie for free (worth $388/year) in the Giveaway tab below!
- Widget Styles & Behaviours
- Custom In-Chat Widgets
- Fully Themeable
- Custom Branding
- Auto Responder
- All Features and Updates to Userstak
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NOTES:
– All prices shown here are in listed USD (United States Dollar).
– Such promotional programs are subject to change without notice, from time to time in our sole discretion.
– Data may vary based on different systems or computers.
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