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I have been using Crash Plan for several years. Their service has been great. However, they recently decided to concentrate on the business market and leave the consumer market.

As a result, I have looked at many alternatives to Crash Plan. Most other cloud backup services base their model on one computer per backup plan. And most other services do not allow for simultaneous backup to the cloud and to a local external hard drive.

I looked at all the popular providers and only one offered the simultaneous backup like Crash Plan. I gave them a try and was very disappointed. The uploads were so slow that it took almost two weeks to backup my computer’s 400 GB of files. Worse than that, their software did not detect updates (new files or changes) during the daily update process. As a result, I cancelled the service and started looking again.

Fortunately, I found Zoolz. I signed up for a trial, backed up a 2.5 GB file and followed that with a restore. The uploads were the fastest ever as well as the restore. For the most part, the upload speeds were maxing out at my Spectrum Internet service’s max. The options to tune how fast uploads go are great like the multithreading option and the turbo mode.

How to get the support is not too clear. I had a small problem over the weekend and tried to contact support. I finally found a place where you can email support. There is no real description of the difference between standard support and premium support. At any rate, no one contacted me on the weekend. I did receive an automated reply. So what happens if I have a big problem on the weekend? I received a response early Monday morning.

I have only had the service for about a week. The speed and reliability seem to be there and that is what is important. I was able to backup all of my computers in 3-4 days with well over 400-500 GB of data.

As far as pre-sales support, it was excellent. I was able to talk to someone on the phone to get all of my questions answers. I also used the chat system and it worked well too.

A five-star rating may be a little high because of the support issue, but certainly higher than four stars. I have signed up for the one year plan and expect to have a long and happy relationship.